When hiring someone new at your practice, the goal is to get them up to speed and to full productivity as quickly as possible. It's important to implement a formal onboarding process to ensure consistency across the business and guarantee nothing falls through the cracks. Every employee you hire should know the same information and processes will be conducted the same way across the board.
Onboarding is a new hire’s initial training experience at your practice. It involves the basics of filling out lots of paperwork, introductions to team members, and learning all the tools and processes that keep the practice operational from day to day. Employee onboarding integrates the employee within the business on a deeper level, familiarizing them with the internal culture and values.
The goal of onboarding is to ramp up your new employee to full productivity as quickly – yet effectively and efficiently – as possible. This means you must provide robust learning materials surrounding the hearing industry, your unique practice, and the specific responsibilities of your new hire’s role.
Imagine you are starting a job at a new company. The first day you arrive, no one is there to show you around the office, tell you what to do or how to do it – you are left to your own devices. It would be immensely difficult to accomplish your responsibilities, much less efficiently or productively! Onboarding ensures every team member knows the same information and has the knowledge and skillset necessary to perform at their best.
Aside from arming staff with the information they need, onboarding also serves as a first impression of your practice, office, culture, and more. A poor first impression could turn off a new hire immediately and contribute to high turnover. In fact, nearly 90% of employees choose whether they will stay or leave a company within their first six months on the job. Creating a positive introduction and supporting new employees with the information and tools they need to do their jobs will improve your retention rate – and save you time and money in the long run.
To maximize your new hire’s time spent during onboarding, check some things off the to-do list ahead of time. Send an email about a week before your new employee’s start date that welcomes them and includes the following:
Be sure to communicate that you are open and available for any questions your employee may have. Not only will you avoid spending hours on these administrative tasks on the first day but sending these items in advance will also help your new hire feel prepared and put them at ease ahead of their first day on the job.