Improving Provider-Patient Relationships with HearVu

The hearing care journey is often confusing and stressful for a patient and their loved ones. From understanding the implications of hearing loss to receiving adequate treatment, they need proper guidance – a challenge many providers are looking to solve.

HearVu is transforming the way providers assess audiograms and explain them to patients. This innovative technology contains video animations, diagrams, and more for a fun, interactive experience that educates and empowers patients to make better hearing care decisions.

We recently spoke with Robin Carson, the creator of HearVu and audiologist at Carson Hearing Care, to get more information about how this solution is revolutionizing the hearing consultation and treatment process for providers and patients alike.

Q:

 

What was the inspiration for creating HearVu?

A:

For years I’ve felt like there has been a disconnect in our industry with respect to how we transition from collecting data to how we counsel and “teach” the audiogram. We all follow similar protocols with collecting data, but how we explain and counsel seemed to be all over the map. As a practice that trains new students and audiologists, I was seeing that they come to the practice knowing how to do an audiogram but not how to talk about the audiogram. HearVu brings the audiogram to life and makes it fun to talk about.

Q:

 

How does HearVu work?

A:

By bringing the audiogram to life, HearVu helps eliminate denial, creates clarity, and gets everyone on the same page – making it easier to move forward with treatment and recommendations. HearVu allows you to interact with the audiogram and simulate its implications for patients and their loved ones. Once people truly understand the results of the hearing test, everyone gets on the same page quickly. This also helps transition from counseling to recommendations while removing the sales process, which so many new and seasoned audiologist struggle with.

Q:

 

What are your favorite HearVu features?

A:

HearVu brings the audiogram to life for patients for the first time, giving them the ability to touch and interact with it. We can play back the tones from the booth, drag and drop the thresholds, and simulate each patient’s unique hearing loss using speech, music, and even recorded voice from loved ones. It creates a wow moment that infuses empathy and compassion into each patient appointment.

Q:

 

How has HearVu impacted the patient experience in your hearing care practice?

A:

HearVu has increased our help rates, increased our billable hours by nearly three times the industry standard. It’s separated us from our competitors and given a unique, second-to-none experience for our patients. We continue to hear, “no one has ever explained my hearing loss to me this way; I finally understand!” HearVu has also created an opportunity to increase physician referrals as we’ve introduced it into the wider community and shared it in physician marketing efforts. 

Q:

 

What is your vision for HearVu?

A:

My vision is that HearVu becomes a standard of care for anyone looking to improve the patient journey! The feedback from the field has been wonderful, and we continue the make changes as we receive input. We will be introducing the Spanish option of HearVu, which will allow providers to communicate audiogram results more easily and effectively.

Q:

 

What providers would benefit from HearVu?

A:

Any provider looking to improve the patient journey, infuse fun into patient appointments, and create experiences that are different from competitors will love HearVu as much as we do! Providers looking to teach, train, and go above and beyond to get patients, providers, and third parties on the same page will enjoy HearVu. HearVu will help to streamline processes, create consistency in your practice, and eliminate the often awkward transition from counseling to recommendations. We’ve found if you teach, lead, and remove traditional barriers to those that don’t choose treatment, you will see improvements to your bottom line – and again, make talking about the audiogram fun for the first time!

Q:

How can a hearing care professional get started with using HearVu?

A:

Simply go to www.hearvu.com to learn more and to get started. The cost of HearVu easily pays for itself with one additional sale in a year’s time when used on a regular basis with your patients. 

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